Cisco and MGM Strike Major Tech Deal to Enhance Casino Operations
Cisco and MGM Resorts International have established a comprehensive 5.5-year technology partnership, expanding their existing relationship. This collaboration gives MGM access to Cisco's extensive software portfolio, focusing on enhancing customer experiences and operational efficiency.
The agreement aims to automate MGM Resort's network infrastructure, enabling advanced location services and machine learning applications in gaming and hospitality. This automation will create new channels for guest engagement while supporting MGM's carbon emission reduction goals.
Aria Las Vegas entrance and parking
Key components of the partnership include:
- Cybersecurity enhancements
- Software-defined networking
- Digital experience assurance
- Full-stack observability
- Data center services
This collaboration comes after MGM's September 2023 cybersecurity incident, which cost the company $100 million in Q3 earnings and $10 million in additional expenses. While cybersecurity improvements are part of the agreement, they represent just one aspect of this comprehensive technology upgrade.
The partnership is expected to advance MGM's automation capabilities across various operations:
- Hotel check-in processes
- Dining and entertainment reservations
- Back-office operations
- Gaming analytics
- Fraud detection
- Player behavior analysis
Through artificial intelligence and sophisticated language learning models (LLMs), the partnership aims to enhance security measures, improve slot machine performance analysis, and create more personalized guest experiences while maintaining operational efficiency.
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